Nero Mecca Care 32mm Grab Rail 1200mm Brushed Bronze

Please check your order when you receive it! We require notification of damages or issues within 24 hours of when you receive your order. Returns are easy if we know about them straight away but can be a bit tricky if we don’t hear back from you for a while.

For more details view our full Returns Policy.
Returns Form

If a product is marked as In stock or Low Stock we should be able to despatch it within 24 hours. If you require Very Low Stock items urgently you can contact us to check stock levels. 

Products marked Special Order generally arrive within 2-5 days into our Melbourne warehouse and we will despatch it once it is received. Custom made products generally take 3-5 weeks to arrive into our warehouse and you will be advised of ETA on these items.

NOTE: Large items on pallets require assistance to unload. The standard delivery offered is curbside delivery which does not include carrying items inside or up any stairs.

We use Direct Freight to complete deliveries outside of the Melbourne Metro area. When we ship the order we will send the consignment number so you can track the shipment. Unfortunately we are not able to guarantee that Direct Freight will call before delivery, although we can request it, and they aren’t required to lift heavy products so delivery will be curbside with the responsibility for getting the order into the house on the customer. 

We use Direct Freight because our customers tend to want to keep costs down and this is the most economical option but if this is not suitable in your situation we can look into using a different service and we will pass the cost on. We can arrange a removalist if you require items to be carried into the house or we can use a different courier company if you require better communication around when to expect your order.